While we have an excellent record, the sports of whitewater rafting, kayaking, canoeing, and zip lining have inherent risks. It should be recognized that accidents can and do occur. For this reason, we cannot assume responsibility for injury or loss of property.

Participants in all activities will be required to sign a waiver stating they are aware of the risks involved, that they assume those risks, and are not under the influence of drugs or alcohol. Those with health conditions limiting their normal activities may be prohibited from participation at Zoar Outdoor’s discretion. Pregnant people will be prohibited from participating in Zoar Outdoor Activities.

Your booking confirmation letter contains a link to sign your waiver. Please share your confirmation email with the other members of your party. Each member is required to sign a waiver for each activity before arriving at Zoar Outdoor. A parent or legal guardian must sign for any participant under 18 years of age.

The waiver link in your confirmation email is synced with your booking. To check that everyone in your party has completed their waiver, please feel free to call our office at 413-339-4010. Our office staff will be happy to double check for you prior to your trip.

NOTE: These waivers are legal documents and, as such, may not be altered. Any participant arriving at Zoar Outdoor with an altered waiver will be asked to sign a new unaltered waiver before they will be allowed to participate in any activity.

We do not use nuts in our food, but cannot guarantee that the ingredients in our meals do not contain nuts or other food allergens. If you have food allergies or other special dietary needs, we strongly suggest you bring your own bag lunch in non-glass containers and we will pack it with the other lunches on your trip.

You’re also welcome to call our office with any questions about the menu. If you intend to bring your own meal, please let us know ahead of time, since we take all of the food for the day out on the river with us, and would need to plan on including your food.

Yes, we have westuits available to rent at Zoar Outdoor. On all of our rafting trips, wetsuit packages are included in your trip up until the Friday before Memorial Day Weekend. After that, you can rent the wetsuit packages or the pieces themselves at an additional cost.

Online or over the phone, you can pre-rent a wetsuit package for $15 plus tax; this package includes a wetsuit, a pair of river booties, and a splash jacket. Pre-rentals online or over the phone are non-refundable if you choose not to use them.

You can also rent them here at Zoar before you trip for $15 for the wetsuit, and $7.50 each for the booties and the jacket or $25 for the whole package.

Wetsuits are not required, but we have them should you want them! Wetsuits are ideal for those wishing to layer up for colder weather or those who tend to get chilly easily. The extra wetsuit layer helps to keep you warm, so it depends on personal preference!

Yes! We have special pricing for youth groups, corporate groups, bachelor/bachelorette parties and family groups of 12 or more. Check out our group booking page for more details.

We run our trips rain or shine, so you should come prepared for the weather! If we do have to cancel the trip, that decision would be made on the morning of the trip. However, it’s rare that weather forces us to cancel our rafting trips.

Keep your car keys with you during registration, as we will collect those and put them in a lock box just before gearing up, then return them to you when you get off the boats.

This is completely at your discretion. If you feel the service you receive from your guide is exceptional, and you want to say “thank you” with a tip, although it is not expected, it is always appreciated.

If you have had a guide you especially liked and would like to have them guide your next trip, we will do our best to match their schedule to yours. Simply request your guide when you make your reservation. Please be aware that we are not always able to match request.

The use of recreational drugs or alcohol is prohibited on all programs. If you arrive here under the influence, you will be prohibited from participating in the day’s activity and you will not receive a refund.